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Amex Tops JD Power Credit Card 2008 Customer Satisfaction Survey [American Express]JD Power and Associates ranked American Express at the top of their 2008 Credit Card Satisfaction Study. Customers gave the company high marks in interaction, billing and payment processes, reward programs, fees and rates, and benefits and services, with the first three factors standing out in pa... |
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Apple Having iTunes Trouble with ChinaApple is everywhere in the news this week, with its big score on the American Customer Satisfaction Index, its MobileMe problems, its iPhone 3G lawsuit, and now issues with the Chinese government. Apple's iTunes store has been blocked in China for pushing a controversial benefit album. read more ... |
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OK, Not All Customers So Satisfied with AppleCustomer satisfaction has proven to be one of Apple's strong points, as indicated by the American Customer Satisfaction Index (ACSI) this week. Unfortunately, there are still some customers who are far less than satisfied by the company. An Alabama woman named Jessica Smith is one of those cust... |
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What Apple And Michael Phelps Share in CommonThe latest rankings from the American Customer Satisfaction Index show that Apple (nasdaq: AAPL - news - people ) has dramatically outpaced its rival computer makers in the hearts of U.S. consumers. In fact, the gulf between Apple's consumer satisfaction ranking and that of the industry's No.... |
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Google Love-Fest Goes OnSam Gustin asks: Can Google do no wrong?In the latest University of Michigan American Customer Satisfaction Index, Google triumphed in the web search and portals category with an 86 out of 100, beating Yahoo (77), MSN (75), Ask.com (74), and AOL (69).My skepticism of these types of surveys is onl... |
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Fanboys unite: Google and Apple trounce rivals in satisfaction studyApple and Google are two companies that immediately come to mind when the word “fanboy” is thrown out there. A fanboy is someone with a seemingly unquestionable loyalty to a brand. In non-fanboys, this behavior can instill animosity as they question the devoted beliefs, but the real q... |
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